Phyllis Caslin, 54, a woman, was at work in the Schuyler County Department of Social Services� Support Collection Unit in Watkins Glen, New York, on the morning of October 15, 1992, when the routine pressure of child-support enforcement turned suddenly catastrophic. The unit�s job was to track, collect, and enforce court-ordered support for children in the county, work that often put employees on the front line of other people�s anger and desperation.
Investigators said the gunman was Jo
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