Denise M. Van Amburg, a 28-year-old woman, was working in the Support Collection Unit of the Schuyler County Department of Social Services in Watkins Glen, New York, on October 15, 1992, when a long-simmering grievance walked in the door with a gun. The office�s daily work was unglamorous and exacting�tracking payments, posting accounts, chasing overdue child support�paperwork that could feel like punishment to the people on the other end of it, even when it was meant to keep children fed and ho
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