Balsam Mobalel was 20 when she left her home in New Britain, Connecticut on December 15, 2021. She is described as a Caucasian female with black hair and brown eyes, about 5 feet 7 inches and 110–120 pounds.

An investigation produced few leads until March 15, 2022, when the bank reported debit card activity dated March 12 at the Big Cheese restaurant in New Britain. Surveillance from the restaurant shows a woman resembling Balsam buying a soda around 1:40 PM and then walking north on Arch Street out of view. She did not have a vehicle of her own, so investigators believe she may have used public transit, a ride service, or been with someone else.

The New Britain Police Department, led by Detective Nathan Soucy, continues to seek information. If anyone knew Balsam’s movements around December 2021 or March 2022, or recognizes the person in the footage, please come forward.