Roberto Santiago Sr., 57, of North Philadelphia, died after a medical emergency on April 24, 2024. Early that morning he activated his MedScope medical alert device; emergency medical services arrived near 2:55 a.m. and knocked on his door at 3:01 a.m. A neighbor told EMS personnel that Santiago was at home and pointed them to the residence. EMS left several minutes later without attempting forcible entry after receiving no response.

Later that day Santiago’s son found his father’s body on the floor of the home, still clutching the medical device. The family alleges EMS failed to provide necessary assistance and has filed a wrongful death lawsuit against the city of Philadelphia seeking compensatory and punitive damages. The suit has prompted calls for a full review of city emergency services policies; the city declined to comment, citing ongoing litigation.

What did neighbors, EMS, or others see or hear that night, and can anyone provide information about the events leading up to Santiago’s death?