On July 12, 2014, 34-year-old Moises Torres of San Antonio was fatally shot at the Grand Hyatt hotel. According to witnesses he had been causing a disturbance on the sixth floor, banging on doors, breaking lights and telling someone he was looking for someone to kill. When John Neal, a 43-year-old guest holding a concealed handgun license, opened his door, Torres reportedly charged at Neal and a woman with him. Neal fired one shot that struck Torres in the chest; Torres was pronounced dead at the scene despite emergency medical efforts.

The San Antonio Police Department investigated and determined Neal acted in self-defense; no criminal charges were filed. Reports note Torres had been experiencing undiagnosed mental health issues and had been disruptive and threatening in the hotel prior to the shooting.

Are there witnesses or hotel staff who can add detail about what happened in the moments before the shooting?