I’m so sorry you’re having to fight to get people to understand what actually happened. I hear how frustrating it is to watch a story take shape around one “easy” explanation when it doesn’t fit the reality of your mom or Maggy.
Just to clarify something important for anyone reading: the dog wasn’t just “a pet that ran off.” Maggy was a service animal, and as you’ve said, service dogs don’t typically bolt the way people are imagining. If Maggy was microchipped, that should have been a major lead, because chip records, shelter/vet contacts, and any reports of a found dog could potentially create a timeline or point to where things went next.
It also makes complete sense that you don’t trust an anonymous tip as the main thing driving the narrative. Anyone can call and say they saw a person “wearing a hat and shorts,” and that’s exactly why tips need corroboration. And being told the Chevron camera had no video of your mom is incredibly upsetting, especially when that’s the last known location being repeated publicly.
I also understand why you’re angry about the other footage you mentioned. Even if police won’t show a family the actual video, it’s reasonable to want clear, concrete details like the exact time stamp, the exact location, and what made them think the person could be your mom beyond generic clothing. “Hat, shorts, and a shirt” describes a lot of people, and you’re not wrong to question that.
I really hope people in this forum can respect that you’re speaking from the closest possible place to the truth here. If anyone has information, the most helpful thing they can do is share something specific and verifiable—an exact time and place, a photo or video with a date, a confirmed interaction, or anything about Maggy being found or scanned—so it can be followed up properly.